Loading...If you are 100% sure that you only serve non-EU citizens, then feel free to read a different blog post on customer data protection. If like many of our clients, you have customers who are EU citizens, then hopefully you’re paying attention to the new GDPR regulations that will take effect on May 25th, 2018. […]
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What Cornell and Columbia Know About The Two Most Critical Points of the Customer Experience
“Perception is everything.” That saying rings especially true in the hospitality industry, where the customer experience is described by restauranteur Danny Meyer as a series of “memorable moments”. Jon Taffer, star of SpikeTV’s Bar Rescue and president of the Nightclub and Bar Media Group, says that “all successful business is about creating the right reactions in […]
Are You Missing Out? Find Out Which Popular Meal Is Increasing Customer Loyalty
If you’re overlooking breakfast, the yolks on you. Beyond the standard avocado toast trend, consumers are looking for healthy, convenient and innovative breakfast items. Given its growing popularity and lower cost of goods, breakfast is easily the most profitable meal of the day. Breakfast Is On The Rise And Shining According to The NPD Group, […]
Your Payments Are Secure, But Is Your Loyalty Program Secure Too?
With so much news about credit card fraud, merchants have been switching to EMV payments to protect customer information, but data thieves are targeting another goldmine: your loyalty program. Last month, Panera Bread’s MyPanera program suffered from a data breach, forcing the company to announce that customer data had been vulnerable for eight months. KFC […]
The $12M Elephant in the Room: How to Understand and Address Implicit Bias With Your Employees
It’s unlikely that you haven’t heard about Starbucks and the recent scandal that erupted when two black men were arrested inside a Philadelphia store while waiting for a friend. With big brands come big responsibility and nobody embodies this in the restaurant industry like Starbucks. Starbucks plans to close all 8,000 American stores on May […]