5 Questions to Ask When Switching to EMV Payments

Welcome to the last part of our series on EMV payments. If your restaurant hasn’t made the switch to more secure payments for your customers, then here are five questions to consider in the process of planning this improvement to your restaurant.

Is it cost-effective?

Making upgrades to your restaurant’s technology can be expensive, but so is losing sales to fraud and poor customer reputation. Make a note of the cost of fraud in your restaurant. The cost of upgrading to EMV may pay for itself by eliminating loss due to fraud.

Additionally, customers are becoming more discerning thanks to reports of data breaches in the news. Dealing with fraud from transactions made at your business is enough to prevent their return.

How much will switching to EMV devices really cost?

Once you know the cost of fraud in your business, the next step is to reach out to payment partners who can give you the latest in payment security. We have a curated selection of partners available to you in our App Marketplace who can integrate with your existing POS system quickly and easily.

How long with switching to EMV payments take?

Upgrading restaurant technology can take time – time to test a new partner with your existing systems, time to install, and time to train your staff. It’s good practice to ask potential partners how long the process of upgrading is expected to take. Give time for a buffer in case any issues arise.

Is there anything else we’d like to upgrade while we’re at it?

Many of our payment partners are able to offer more thanks to our platform. When comparing partners, this may be a good opportunity to add additional capabilities to your business, such as online ordering, pay-at-the-table, reservations, a loyalty program or a custom app.

How will this work with our existing systems?

It’s important that increasing your payment security is an improvement to your business, not a complication. Using our universal POS API ensures that your payment partner works with your POS and creates a streamlined experience for your customers, staff, and management.

Making improvements to your restaurant to keep up with the times is necessary. Asking the right questions along the way can help you get it done with best case scenario results.

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This post is part of a series on EMV payments for restaurateurs.

Part 1: The Basics – 6 Quick Things Restaurateurs Need to Know About EMV Payments

Part 2: How the EMV Liability Shift Affects Your Restaurant

Part 3: 5 Questions to Ask When Switching to EMV Payments