Ever been up late because someone, somewhere on the internet is WRONG??
Happens to the best of us.
We couldn’t help but notice someone saying that using online ordering with your POS was a bad thing.
To which we say, “LOL.”
But really, we believe POS integration works and we’ll tell anyone who’ll listen. In fact, we built a company around it. Maybe that makes us biased, but what I can tell you is what restauranteurs, from small to large chains, love about POS integration.
1. POS integration gives you a streamlined experience for customers and staff
POS integration means that your customer can order from your restaurant online and have that order update their loyalty account and your store inventory the same as it would if they ordered in store. It means your staff doesn’t have to worry about missing orders or getting orders wrong because orders go straight to your kitchen, just as your customer ordered it. It means your service counter has more space to serve your guests because you don’t need a separate screen for outside orders.
It’s true that many POS systems weren’t originally designed with online orders in mind. That’s why Omnivore and our Marketplace of app partners were created to fill the gap in a way that works with your existing restaurant systems.
2. POS integration gives you more ROI out of one of your biggest investments
Starting over with a new POS system is prohibitively expensive and unnecessary. Using side-systems to your restaurant POS creates more clutter and more chances for failure when serving your customers. You’ve already invested in your current POS system and it is already tracking the numbers for your business. Keep your POS at the center of your restaurant while still allowing you to keep up with the times and give your customers the convenience they’re asking for by integrating the services you need with your POS, not alongside it.
3. POS integration gives you better overall business data
Allowing your POS to remain at the center of your restaurant gives you a holistic sense of all of your restaurant’s sales without wasting management time to put it all together. When you slap an online ordering system on without integrating it into your POS, getting an accurate view of your costs, inventory, and sales requires more labor. Your online ordering system will have numbers for you and so will your POS, adding another layer of confusion when the time comes to make business decisions.
4. POS integration gives your restaurant additional customer support
Inside story: we recently asked our customers about their experience with us and our app partners. The theme that came up most? Our customers love that they can reach someone and get their support issues fixed ASAP. That’s because we’ve spent the last few years building up relationships with reliable app partners and POS dealers to make this technology work. If there’s anything a tech company understands it’s that our success depends on two things: The tech needs to be able to work, and if it doesn’t, we need to be able to know what to do and who to talk to in order to fix it.
This means our customers benefit from support from us, their POS dealer, and their app partners.
5. POS integration gives endless options and customizability to give restauranteurs the competitive edge they need
POS integration means you aren’t limited to the services your POS system offers. No matter what area of your business you need to improve, you can choose a partner that works for you in our Marketplace. And our POS integration is so robust, our app partners are able to offer their customers more benefits. This means you can use the latest payments, have a custom mobile-ordering app, and have that same app offer table reservations, update your sales numbers, and update your costs and inventory, because our platform allows everything to work together.
6. POS integration literally saves you money and time.
Want to know the other thing that came up when we talked to our customers? They love that they can go from idea to execution faster. Our platform takes processes that used to take restaurants weeks and gets them done in an hour. It’s taken over 100,000+ hours of POS integration experience to turn the hardest uphill battle of restaurant technology into a done-for-you platform. Not to mention how we’ve saved restauranteurs thousands in extra labor previously needed just to monitor off-premise sales. (Forgive me for tooting the company horn. It’s no secret that we have a team to be proud of.)
Don’t let anyone tell you that giving your staff more to do and more to keep track of is going to somehow give your customers a better experience.
We’ve worked hard to make building a better restaurant full stop, no-brainer easy for restauranteurs who are done duct-taping half-measures in their restaurants and need to give their customers and staff the best experience.